Shipping policy

Shipping Rates

  • Domestic
    • Standard Shipping
      • Cost is calculated at checkout based on weight and delivery address.
      • FREE Shipping on all orders $120 and over.
      • "Online Exclusive" items add an additional $1.99 shipping.
    • Expedited Shipping
      • Cost is calculated at checkout based on weight and delivery address.
      • No Expedited shipping on "Online Exclusive" items
  • International
    • Standard Shipping
      • Cost is calculated at checkout based on weight and delivery address.
      • VAT taxes are not collected by us. Payment of VAT taxes will be up to the customer to pay if the country/government requires it.

Standard Shipping Policy

  • Please allow up to 48 hours to process your order, excluding Saturdays and Sundays.
  • Orders are shipped Monday through Friday (excluding observed holidays)
  • Orders placed after 3:00pm (PST) will be processed the following business day. 
  • If your order has incomplete, inaccurate, or possible fraudulent shipping and/or billing information the processing of your order maybe delayed.
  • West of Camden reserves the right to cancel, refund or place any order on hold if fraud is suspected.
  • There is no refunds on shipping costs.
  • We currently ship to the USA, Canada, Mexico and some parts of Europe.
  • We do NOT ship to international PO Box addresses.
  • Some items do NOT ship internationally due to national/local regulations, and/or vendor restrictions.
  • International order delays at customs may occur and is outside of our control.
  • Orders over $200 may require a signature at time of delivery.
  • 1st time orders over may $150 require a signature at time of delivery.
  • 1st time orders with mismatched Shipping and Billing addresses over $100 may require a signature at time of delivery.
  • Shipments that are sent back to us with "Wrong Address" or "Insufficient Address", that match the customer address provided to us upon ordering are considered customer fault. Order will be refunded, however, total shipping cost will not be refunded as shipping costs are not refundable. 
  • We are not responsible for packages once tracking is marked as delivered by USPS, UPS, FEDEX, DHL or any other shipping services.
  • Delivery timelines are only estimations, as delays may occur outside of our control. West of Camden is not responsible for 3rd party shipping delays.

Expedited Shipping Policy (USA ONLY)

  • Orders are shipping Monday though Saturday (excluding observed holidays)
  • Orders placed after 3:00pm M-F (PST) will be processed the following business day. Orders placed after 12:00pm (PST) on Saturday will be processed the following Monday (excluding observed holidays)
  • All expedited orders require a signature at time of delivery.

*Free Shipping Policy (USA ONLY)

  • Orders of $120.00 or more qualify for FREE domestic standard shipping within the United States of America.
  • Free Shipping is Standard Shipping, carrier to be decided by West of Camden at the time of shipping. If you desire quicker shipping for your order, you will need to choose a different shipping method from the list provided at check out.
  • If you happen to have submitted your order without free shipping, there will be no refund on the shipping cost after the order has shipped.
  • If you are having issues applying free shipping at check out, please email us before you finish checking out - wofc@westofcamden.com