Refund policy

  • Returns of regularly priced items are accepted up to 15 days from the day of delivery.
  • The day of delivery is determined by tracking information provided by the shipping agent of the package, such as USPS, FedEx, DHL or UPS.
  • All Sales are final on sale items.   If it’s on sale, it’s final sale.  If you accidently ordered a final sale item you may contact us prior to shipment and we can refund you in total. If the item(s) have already shipped we will not be able to refund the order.
  • All Returned items must be unworn, unwashed, undamaged, and have all tags attached. West of Camden will determine condition of the item upon delivery. Footwear must show no sign of wear inside and out and must be returned with the original box, undamaged. Footwear returned missing original product packaging/box may incur a 25% minimum restocking fee.
  • Defective or damaged items, MUST be brought to our attention within 72 hours of delivery or may incur a 25% minimum restocking fee. 
  • Footwear must be packaged in a proper shipping box for returns. Footwear returned with only original product packaging box and no outer shipping box will not be accepted and will automatically be sent back. 
  • Any transaction that a customer-side chargeback was initiated on and deemed to be not our fault, no fault, or simply dropped will NOT be accepted for any future return or exchange whatsoever, even if the purchase is within our regular return window.
  • West of Camden is NOT responsible for any items lost in transit during a return or exchange.  We do suggest using our pre-paid option or adding tracking and insurance to your package to prevent possible shipping issues. 
  • Shipping charges are non-refundable unless you received incorrect or damaged items(s). Incorrect or damaged item(s) must be brought to our attention within 72 hours of delivery.  A picture of the wrong item/damaged item(s) in question will be required to process the return. 
  • Pre-Paid shipping return labels are non-refundable. The cost will be deducted from the refund total upon processed return. See "Use a prepaid return shipping label" below for more details.
  • Refunds are processed back to the original form of payment ONLY. Purchases made with a gift card will ONLY be refunded back to a gift card.
  • Gift Cards do not expire, do not have any service fees and are not redeemable for cash unless the value is less than ten dollars.

If you bought an item at one of our physical locations, please see your receipt for our in-store return policy and view "Returning In-Store Purchased Merchandise" below.

Returning Online Orders

If you are returning merchandise purchased on our website (WestofCamden.com), please use one of the following methods listed below.
Merchandise purchased inside our stores can ONLY be returned to a store location. 

A) Return an Online Purchase by Mail

Step #1
Contact us via email (wofc@westofcamden.com).
Subject: "Return Request - Order # ____ " .
Include the following information in the email: The item(s) you wish to return, the email address you used to make the purchase, as well as the reason for your return.

Step #2
Our staff will review your return request, if approved* we will move to the return shipping process.

Return Shipping Options:

-Use your own carrier (default option) - We suggest using a traceable and insured shipping method. Please mail your return to the following address:

WEST OF CAMDEN
Attn: Returns Department
21028 Pacific Coast Highway, Suite e120
Huntington Beach, CA 92648 USA
ORDER # ________

-Use a prepaid return shipping label (Must be requested via email) - Once requested and approved, you will receive an email along with your requested prepaid shipping label.  Affix the shipping label to your package and be sure to remove or cover the original shipping label.  No upfront postage is required, however, a minimum $5.95 Shipping & Handing charge will be deducted from your refund, unless the return was due to our fault.

Please allow approximately 1-2 weeks for refund processing. You will receive an email notification when your return has been processed to the email used to make your purchase (be sure to check your spam folder).

West of Camden is not responsible for return shipping fees or lost returns.  Please obtain a tracking number from your carrier for your records.

Do NOT send blind return packages without contacting us first. We will send all blind packages back to sender automatically. 

*Once Approved you will have 10 business days to mail/return the item(s) to us.  If after 10 business we have not be notified that the item has been sent, with an official tracking number (if you are sending via your own carrier) or the item has not be returned to our location we have the right to refuse delivery and/or not accept the return/exchange of the item/items.  

B) Return an Online Purchase to Our Stores

Returns are complimentary at all our stores. Please have a copy of the invoice/receipt and order confirmation email (digital version of confirmation email ok).

Refunds are processed back to the original method of payment ONLY.  For return attempts that do not have the confirmation email or original invoice a government-issued ID maybe used.  We reserve the right to refuse or limit returns without the original packing list (invoice).  Visit our store pages ( Store Location Page ) for more information about our locations and hours.

Returning In-Store Purchased Merchandise

We cannot process store-bought returns though our website. Please return your store-bought item(s) to any of our store locations.  If you are out of the area and wish to make a return not in person for an in-store purchased item please contact the store you purchased the item from.  For contact details (email / phone) please see your receipt and/or Store Locations page.

We do NOT accept blind package returns from any type of purchase.  Blind packages will be automatically sent back to sender.

We do NOT offer prepaid return labels for any in-store purchased item(s). 

Please view your in-store purchase receipt for all details regarding the in-store return policy.   

Refund Timeline

Most returns are processed back into our system within 72 hours of receiving the return package back.

After processing your return back into our system a refund will then be credited back on to your original method of payment. The refund will approximately post within two business days, depending on your banking institutions guidelines.  You will receive an email to the address made during the purchase when the credit is initiated.   

Purchases made with gift cards will be refunded in the form of another gift card.  

Exchange Process

If you wish to make an exchange please start a refund as normal (see above), then purchase the new item / size / color of your choice.  Your new item will be shipped out as per regular shipping methods. Once the old item has been returned and approved by our staff you will be refunded for the initial purchase.  To start the refund portion or if you have an questions or issues about this process simply email us at wofc@westofcamden.com